FAQs

 

1. How can I contact you?

You can reach us via email at comodpasso@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from trust wrothy supplier in China

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item, provided it is in its original condition and packaging.

4. What is your return policy?

To be eligible for a return, items must be unworn or unused, with tags attached, and in their original packaging. You will also need the receipt or proof of purchase.

5. How do I initiate a return?

To start a return, please contact us at comodpasso@gmail.com. We will provide you with a return shipping label and instructions on how to send your package back.

6. What should I do if my item is defective or damaged?

Please inspect your order upon reception. If you find that the item is defective or damaged, contact us immediately at comodpasso@gmail.com so we can address the issue promptly.

7. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. If you have questions about a specific item, please reach out to us.

8. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

9. Can I exchange my product?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

10. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.